Quicken Loans Featured
Detroit, MI

Account Specialist

Full-time
Bachelor's Preferred
Salaried + Bonus Eligible
Business Development
Job Description

Who We Are


There is an excitement that is contagious. Walking onto the floor of Rock Connections is like walking onto the floor of the “Price is Right.” Lots of cheering, music, and team leaders announcing, “YOU MET YOUR GOAL!” Most companies foster a work environment that calls for silent celebrations. Not here. It’s what makes Rock Connections different. But why do we do this?


Accountability, culture, execution, and success.


We are a proud member of the Quicken Loans family, and that means that you would be a part of the amazing culture that has been at the top of Fortune’s Best Places to Work for over a decade.


What You'll Do/Need


Account Specialists contact and transfer clients to other parties and persuade them on products, goods and services. This position requires someone who is production driven. The Account Specialist’s duties include transfers, lead generation through cold calling and appointment setting.


Responsibilities



  • Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties

  • Use the internal proprietary software and technology of Rock Connections

  • Participate in regular training on products and clients of Rock Connections

  • Filter leads on behalf of Rock Connections clients


What You'll Get



  • Paid training

  • Strong growth and leadership opportunities


Why We're Different


Meet the anti-corporate culture of Rock Connections, where there's no daunting hierarchy, "boss" is a four-letter word, and if you work hard you're the one who will reap the rewards, both personally and professionally. More than any other place you'll work, we're dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you're at it.


Rock Connections is an equal opportunity employer.

Requirements


  • Excellent interpersonal, written and verbal communication skills

  • Strong sense of urgency

  • Passion to provide exceptional client service

  • Computer and software literate with ability to learn new systems quickly and adapt to new technology

  • Comfortable with receiving feedback and coaching


What’ll Make You Special



  • One year of telemarketing and/or sales experience

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Company Overview

We’re the #1 online lender in America, closing loans in all 50 states, and we’ve grown to be one of the largest full-service residential mortgage lenders in the country. Quicken Loans was named a J.D. Power and Associates 2010 – 2015 Customer Service Champion, one of only 40 companies named in the U.S. We were also ranked highest in the nation for customer satisfaction among mortgage servicers the last two years, the first years we were eligible. There’s a simple reason we’ve been so successful: We care about the people we work with.

If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans has been named #1 in ESSENCE Magazine’s first ever list of “Best Place to Work for African Americans”. We've been on Computerworld's "Best Places to Work in IT" list for 11 years running, hitting #1 the last three years, and we’ve been named to Fortune magazine’s list of "100 Best Companies to Work For" for the past 13 years, ranking as high as #2.

Culture

Are you ready to learn about the “secret sauce” that keeps Quicken Loans competitive and an awesome place to work? Well, we hate to disappoint you, but there is no secret sauce. There are ingredients, however!


We call our ingredients ISMs. ISMs are the ideals we live by here at Quicken Loans and our family of companies. ISMs are who we are, more than what we do. They are the foundation and the philosophy that we live by.


ISMs are ideals for all of our team members to follow. To help you get the picture, let’s break down the ISM “Obsessed with finding a better way.” What does this mean? Well, at Quicken Loans, we’ve embarked on a never-ending quest to find a better way for everything we do, everything we touch, and everything we see. We don’t settle for less because it’s not in our DNA to accept less than amazing. It’s a key priority – an obsession – for everyone who works here.

Benefits
  • medical
  • dental
  • vision
  • 401k with employer match
  • flexible spending account
  • paid volunteer time
  • tuition assistance
  • free educational seminars
  • wellness programs
  • family of companies discounts
Social
Contact
Quicken Loans
1050 Woodward Ave., Detroit, MI 48226