Brilliant Earth Featured
San Francisco, CA

Customer Experience Receptionist

Full-time
No Preference
Not Specified
Customer Service
Job Description

Our Customer Experience Receptionist is dedicated to providing an exceptional experience for every Brilliant Earth customer. The goal of the Customer Experience team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customer’s lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. This is a salaried, full time time position with a schedule of Thursday - Monday.


Key Responsibilities Include:



  • Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and a welcoming environment during their visits to our showroom.

  • Greet and welcome guests with enthusiasm, warmth and professionalism.

  • Assist and guide customers to appropriate sales representatives, setting expectations in our waiting room.

  • Assist in maintaining clean, organized, and welcoming environments for customers throughout their visit.This includes setting up and breaking down the showrooms, refreshing the waiting room, and monitoring room temperature, music level, etc. to maximize comfort for guests.

  • Consistently seek ways to improve the customer experience while adding value to and supporting the sales team

  • Assist walk-in clients by matching them with an available sales representative, or scheduling them for a return visit

  • Follow up with customers to reschedule missed appointments.

  • Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.


About Brilliant Earth:


Brilliant Earth is one of the fastest growing ecommerce jewelers in the world, and the leader in ethical origin fine jewelry. Founded in 2005, we have been featured in Newsweek, Glamour, the Today Show, and Martha Stewart among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.


We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our open workspace in the heart of San Francisco encourages conversation and collaboration. From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow.


Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

Requirements


  • Customer service experience in a retail and or hospitality environment preferred

  • A passion for providing exceptional service and experiences.

  • Excellent written and verbal communications

  • Attention to detail

  • Ability to think critically and adapt quickly in a flexible environment

  • Exceptional time management skills and accountability

  • Team player with an ability to work collaboratively

  • Strong computer skills

  • Interest in socially and environmentally responsible organizations and products

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Company Overview

Brilliant Earth is the global leader in ethically sourced fine jewelry. We offer an extensive collection of engagement rings, wedding rings, and fine jewelry handcrafted from recycled precious metals and set with ethically sourced diamonds and gemstones. The Brilliant Earth collection is currently available online and in our San Francisco showroom. As part of our mission, we donate 5% of profits to communities impacted by the jewelry trade.

Our goal at Brilliant Earth is to make jewelry as beautiful as it can be. We are passionate about cultivating a more ethical, transparent, and sustainable jewelry industry. Our Mission is to cultivate a more ethical, transparent, and sustainable jewelry industry. We strive to make jewelry as beautiful as possible by crafting the highest quality pieces with the purest origins, by creating momentum for change, and by investing in a brighter future for the communities who provide our precious metals and gems.

Culture

Brilliant Earth is one of the fastest growing ecommerce jewelers in the world, and the leader in ethical origin fine jewelry. Founded in 2005, we have been featured in Newsweek, Glamour, the Today Show, and Martha Stewart among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.


We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our open workspace in the heart of San Francisco encourages conversation and collaboration. From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow.


Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, please review our job postings to apply and send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Our goal at Brilliant Earth is to make jewelry as beautiful as it can be. We are passionate about cultivating a more ethical, transparent, and sustainable jewelry industry.

Benefits
  • Medical
  • Dental
  • Vision
  • 401k
  • Training
Social
Contact
Brilliant Earth
26 Ofarrell St, San Francisco, California 94108